JOB SCOPE

• Assist the team lead, manager to support the iSeries Operation Services.
• Support, follow up and/or lead operations activities.
• Update of Standard Operation Procedures, Runbook and Knowledge base.
• Pro-active monitoring, follow up and maintenance of multiple iSeries servers and applications.
• Check and maintain the High Availability system environment according to Operation guide.
• Provide iSeries support to IT stake holder, Project, and business user.
• Timely report / escalation of system, application, and operation issue to the team lead and/or manager.
• Follow up on opened/escalated issues to ensure timely closure and to avoid recurrence.
• Ensure all System Backup activities are monitored and completed successfully.
• Ensure system disaster recovery readiness and successful execution of DR testing.
• Support risk and security & vulnerability remediation for iSeries in compliance to the security best practices, guideline.
• Support third party software, ensure they are updated according to the support lifecycle.
• Responsible for Firmware and OS upgrades, Performance Tuning, Monitoring of Capacity Utilisation and threshold alerts, input on Capacity Planning, PTF installation.
• Work with vendors on support matters and lifecycle upgrade.
• Support application releases/upgrade activities.
• Perform off office-hour support & standby duty to support 24x7 business operation including weekends and holidays as required.
• Any other assigned duty from the team lead/manager.

JOB REQUIREMENTS

EDUCATION

• Degree in Information Technology / Services related curriculum preferred
• Additional experience may be substituted in lieu of a degree

CERTIFICATION

• IBM iSeries training and/or IBM certification preferred
• Training and certification in System Service Operation, e.g. ITIL foundation

REQUIRED EXPERIENCE

• Minimum 5+ years hands-on experience on iSeries System Operation support.
• Experienced in ITIL processes in Service Request, Incident, problem and change management processes.
• Experienced on one or more of the following areas:
• IBM Power Series Hardware, IBM SAN storage and SAN Switches, FC multipath configuration.
• IBM i V7R3 to V7R5, IBM VIOS Virtual Machine Environment.
• IBM PowerHA, ASP & iASP Disk configuration and administration. Remote Journaling / HA concept.
• Backup and Recovery on Flashcopy, BRMS, Safe Guarded Copy, NIM for VIOS backup.
• IBM EIM implementation for Single Sign on.
• Network configuration for TCP/IP protocol, Route and Host Tables, Firewall Rules.
• System performance tuning, performance, and alert monitoring.
• Firmware, Patch, PTF, CUM Package ordering/installation.
• Security and system hardening on iSeries System and Application, user profiles, object authorities, system values.
• Query/400 – SQL/400, DB2 and performance tuning.
• Third party software e.g. Mimix Assured, iTera, Optimizer, Fortra Powertech Exit Point, Authority broker, compliant monitor, Antivirus, System monitoring tool.
• Working knowledge on ACSC and Infinium advantages.

REQUIRED KNOWLEDGE

• Familiar with IT processes, SOP, standards and Policies.
• Hand on experience and knowledge of iSeries operating system, 3^rd party softwares, installation / upgrade specifications, troubleshooting, root cause analysis and data restoration.
• Knowledge and experience in personal computers and Microsoft productivity software.
• Mature and self-driven, continuous improvement on both technical and service operation.
• Enthusiastic and a strong desire to learn, a quick leaner to adopt to fast changing environment.
• Organized and detail oriented. Ability to apply knowledge into practical support, identified and resolve potential pitfall upfront to avoid costly rework and service impact.
• Handling multiple tasks stream, ability to priority critical / important task.
• Perform troubleshooting with multiple technical teams, escalate to team lead/manager if immediate workaround/resolution is not available.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Possess excellent communication skills, able to read, write and speak English.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.