Summary of Job Responsibilities

The primary responsibility of the Manager - Training is to identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs. The Manager for Training will establish a robust training management framework, ensuring the department delivers on its promise to deliver an exceptional guest experience to our customers.

Reporting to the Director - Facilities Support Operations, you will deliver the following:

Job Responsibilities

• Adopt strategic concept to review existing training programs and suggest enhancements / modifications to improve engagement, learning, and retention and/or to meet the changing needs of all stakeholders and the organization.

• Ensure that training materials and programs are current, accurate, and effective.

• Maintain knowledge of new methods and techniques for training and training requirements applicable to the organization and apply best practices to achieve world class standards for training.

• Identify problems and opportunities such as operational changes or industry developments that training could improve.

• Conduct or facilitate required and recommended training sessions.

• Collaborate with the leadership team and team leads to drive and implement strategic training programs to elevate the knowledge, skill and quality of Property Management team members.
• Collaborate with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
• Establish meaningful visual management, metrics and dashboards in close collaboration with the appropriate stakeholders for effective measurement and management of the overall pursuit of organizational long-term goals.
• Ensure that training milestones and goals are met while adhering to allocated training budget.
• Prepare and implement training budget.
• Act as a mentor and coach to business stakeholders to strive for operational excellence.
• Support activities and initiatives that will bring benefit to Property Management.

JOB REQUIREMENTS

Education & Certification

• Tertiary qualification(s) in the fields of Communications, Business, Engineering, Building Services, Facilities Management field is a pre-requisite.
• 5-10+ years of related industry experience.
• Acquired Certified Professional Trainer or equivalent certification will be advantageous.

Experience

• Experience in formulating and implementing Training Programs with thorough understanding of training processes.
• Experience in curating training courses in an e-learning environment.
• At least 5-7 years working experience in the training industry.
• Experience in application and utilizing of technologies to drive process and efficiency.
• Strong business acumen, proven track record on setting up training programs.
• Good understanding and appreciation of the dynamics of organizational change.
• Excellent analytical and problem-solving skills, ability to communicate and work at all levels of the organization.
• Computer literacy in Microsoft Office Suite applications is a pre-requisite.
• Must clearly demonstrate superior communication, interpersonal, influencing and presentation skills, with the ability to interact with key decision makers at all levels at both customers and internal management including executive levels.
• High level understanding of emerging technologies in building services
• Strong problem-solving skills, ability to design and implement effective and appropriate solutions.
• Ability to think critically, with strong interest in innovation, user experience and customer service.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• An ability and interest in working in a fast-paced and rapidly changing environment.
• Experience in large-scale properties such as Integrated Resort, Hospitality, Mixed Development, MICE etc. is ideal.

Competencies

• You are a highly disciplined, proactive, and innovative person.
• You are driven by achieving measurable, impactful results.
• You are an influencer, capable of articulating the business value of complex projects and getting support and buy-in from stakeholders.
• Extremely organized with a meticulous personality.
• You have experience as a leader, you can motivate, mentor and coach your team to optimum performance.
• You are comfortable operating at senior-level, discussing, challenging, and adapting to the current strategic focus.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.