Job Scope

• Manage all day-to-day operations within guidelines and to the highest standards
• Preserve and deliver excellent levels of internal and external customer service
• Ensure timely ordering and replenishments of F&B products & beverages
• Push teams to constantly review guest feedback and to make proactive, guest-centric improvements to operations
• Build and adhere to Sequence of Service Checklists, Look Book standards as well as guidelines around grooming and etiquette
• Work with the venue’s Executive Chef to plan a year-long calendar of promotional activities / special menus
• Plan and execute training plans for rank-and-file team members (e.g. tea training)
• Organize team-building activities to enhance cohesion and bonding amongst team members
• Contribute to driving a best-in-class beverage programme including wines, spirits, Chinese baijiu & teas
• Push teams to exceed Net Promoter Score targets and propose improvement plans to mitigate service shortfalls
• Drive initiatives to enhance personalization/recognition opportunities for guests
• Monitor and address guest feedback proactively, while maintaining guest profiles on a regular basis
• Deliver on CAPEX plans for the venue
• Perform weekly inspections to follow up on critical repairs and addition & alteration works, in collaboration with Facilities, to ensure outlet is well-maintained
• Propose & develop fresh new ideas that leverages technology to improve productivity
• Lead the team by training and appraising talented team members
• Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programme
• Plan and deploy team members during pre-shift briefing
• Exercise administrative control and coordination of operations including staffing, training, scheduling, ordering, inventory control, meal and beverage pricing and maintenance
• Proactively communicate with the front-of-house team and back-of-house team regarding menu changes, availabilities, specials & guest preferences
• Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene
• Ensure all cashiering procedures are processed in compliance with accounting standards
• Participate in company-wide Sustainability/CSR initiatives