Job Responsibilities

Accomplish Day to Day Operations

• Assist in performing VIP Guest meet and greet, escort guest within premises and farewell process according to the service standards.
• Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings.
• Adapt to changes and ensure adherence to organizational operating procedures and service standards.
• Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
• Perform Butler personalized service by remembering guest preferences, anticipating guest needs, respond promptly, according to service standards and always ensure guest satisfaction.
• Responsible of cleanliness and orderliness of butler suites, ensure with complete suites set-up, daily amenity arrangements, equipment are in good working condition.
• Assist in-room dining service.
• Respond to guest requests and answer queries; able to do quick research if an answer is not readily available, liaise with other relevant departments and act professionally according to service standards.
• Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed.
• Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries, and packages.

Perform Service and Operational Excellence

• Exhibit exceptional customer service at all times to guests and fellow employees.
• Handle guest’s negative feedback and challenges efficiently, report to manager for any necessary follow up and documentation.
• Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system.

Apply Operational Risks

• Follow Marina Bay Sands Workplace Safety and Health Policy practices.
• To comply with all MBS policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
• Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
• Respond to emergency situations

Participate Employee Engagement

• Practice well-mannered and always groomed as per company standard
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Contribute ideas in support of the company vision, mission, value, and guiding principles.
• Active involvement in Sands Care and sustainability programs.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student.
• Internship should contribute to school graduation requirements

Competencies 

• Proficient in the use of Property Management System
• Capable to use Microsoft Office applications and presentation skills
• Having a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized, and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be ready to work every day and every shift
• Good guest relation and problem-solving skills
• Good planning and execution skills
• To be able and willing to work on rotating shifts including weekends and public holidays

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.