Get a 2 months base salary* sign-on bonus, simply apply to join our F&B team from now till 31 March 2022

JOB SCOPE

• Be responsible for taking reservations, answering the phone, responding to any guest requests.
• Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant.
• Personalize each guest experience by using the guests’ names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
• Thank Guests for patronizing the Restaurant as they leave.
• Maintain the Guests’ profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
• Relay all Guest comments to the Manager and Assistant Manager.
• Carry out any other duties as assigned by the supervisor.
• Involved in training program.
• Understand the customer, who they are, their expectations and how to effectively manage their part of the overall service experience to ensure repeat custom.
• Communicate relevant information regularly, efficiently, and concisely to the team and manager.
• Have comprehensive knowledge of the menu, ingredients, taste, appearance, and food preparation.
• Know the sequence of service as outlined in the service manual / handbook.
• Communicate any potential guest issues / complaints to the MOD.
• Clean and always maintain physical work area and perform sidework duties as per the SOP.
• Maintain high grooming standard following Marina Bay Sands guidelines.
• Attend line-ups with other staff and review all information pertinent to the day’s business.

JOB REQUIREMENTS

• Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage.
• Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality Organization.
• Able to work on rotating shifts, weekends & public holidays.
• Possess a well-groomed, clean and professional appearance.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.