JOB SCOPE

• Completely understand and maintain all policies, procedures, standards, specifications, guidelines and training programmes
• Achieve company objectives in sales, service, quality, appearance and sanitation of the establishment through the training of employees whist maintaining a positive and productive working environment
• Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant preventative maintenance programme
• Oversee and ensure that company policies on employment performance appraisals are followed and completed on a timely basis
• Address guest issues during service according to company procedure, and report to the Restaurant/General Manager
• Understanding of health and safety requirements and managing employee behavior in accordance with the regulations
• Manpower planning for the Bar service
• Manage stock control
• Maximize sales within the restaurant in liaison with the Sommelier and Waiting team
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products
• A detailed understanding of the wine and spirit list
• Proactively communicate with the front of house team regarding menu changes, availabilities and specials
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
• Ensure that the selection process for applicants is compliant with company procedures
• Responsible for on boarding, training and integration of new starters
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Comply and implement all health and safety requirements
• To assist in the management of the front of house team to ensure the smooth running of the Bar
• Maximizing sales opportunities throughout the bar, restaurant, hotel
• To be well presented at all times and to represent the external face of the restaurant
• To maintain Order of Service standards
• To carry out all tasks in a reasonable time frame to ensure the smooth running of the areas
• Cash reconciliation and control

JOB REQUIREMENTS

• Minimum 3 years’ experience in an integrated resort, restaurant group, private club or luxury hotel chain.
• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.