JOB OVERVIEW

We are a leading hospitality company dedicated to providing exceptional service and unforgettable experiences to our guests. As an In-Room Dining Manager, you will play a crucial role in ensuring the highest level of guests satisfaction through the seamless delivery of exceptional in-room dining services. We are seeking a talented and experienced professional to join our team and lead our in-room dining operations to new heights.

JOB SCOPE

• Oversee the daily operations of the in-room dining department, ensuring smooth and efficient service delivery.
• Develop and implement standard operating procedures (SOPs) to maintain consistency and quality in all aspects of in-room dining operations.
• Train, mentor, and supervise a team of in-room dining team members, including casual servers and order takers, to deliver exceptional service and exceed guest expectations.
• Collaborate with the culinary team to create and update in-room dining menus, ensuring a diverse and appealing selection for our guests.
• Monitor and maintain inventory levels of in-room dining supplies, including food, beverages, and service equipment, to ensure uninterrupted service.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the guest's satisfaction.
• Conduct regular performance evaluations for in-room dining staff, providing constructive feedback and recognition for exceptional performance.
• Collaborate with other departments, such as housekeeping, butlers, and front office, to ensure seamless coordination and delivery of in-room dining services and amenities.
• Stay updated with industry trends and best practices in in-room dining, incorporating innovative ideas to enhance the guest experience.
• Monitor and analyze in-room dining revenue and expenses, identifying opportunities for cost optimization and revenue growth.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• On a regular basis, inspect service trolleys and amenities trolleys, check for cleanliness, neatness of the environment, ensuring compliance with standards of cleanliness and flowless.
• Manage human resources responsibilities for assigned department(s), including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment, compliance with company policies and legal requirements.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Hold daily pre-shift briefings, weekly or monthly manager meetings, and departmental meetings as needed.
• Participate in the recruitment of team members with the collaboration of HR and ensure that the appropriate number of team members are recruited in accordance with the department’s manning guidelines.
• Work with the Training Department in establishing the appropriate training programs and ensure they are executed in a timely manner.
• Devise training programs which will enable the department to attain quality goals.
• Compile a 12-month Calendar of Events & Promotions in conjunction with seasons, holidays, and special occasions.
• Maintain team member files, set goals, and review team appraisal discipline and other records.
• Take a “hands-on” role when the situation calls for it and make oneself available and visible during operations.
• Work closely with the amenities team, butlers, and monitor daily room amenities orders and ensure the delivery meets standards.