JOB SCOPE

Summary of Job Responsibilities

Guest Services creates the first impression for arriving guests. We strive to meet all of our guests upon arrival, welcome and direct them to the check-in desk. We provide efficient luggage handling and temporary storage services, and item delivery assistance. We escort guests to their designated rooms, share about the in-room amenities and facilities, as well as address guests’ requests and queries.

Job Responsibilities

• Accomplish day-to-day operational needs to provides guests with an unforgettable arrival and departure experience. Tasks include but are not limited to, welcoming, directing and meaningfully engaging guests, monitoring baggage-related requests, operating FCS system and answering phone calls in Guest Services Command Center.
• Be meticulously attentive and anticipative towards guests needs.
• Equipped with adequate knowledge of overall products and services found in Marina Bay Sands and in Singapore, to make sound recommendations to guests.
• Intrinsically driven to deliver personalized guest experience in a luxurious way through inter-department collaborations across the Integrated Resort.
• Capture and maintain accurate records of guests’ preferences.

JOB REQUIREMENTS

Education & Certification

• Applicant must be a full-time matriculated student.
• Internship must contribute to school graduation requirements.

Experience

• Prior experience in a hospitality setting or customer-facing role would be a bonus.

Competencies

• Possess a good command of spoken and written English.
• Pays attention to details
• Possess strong customer service and problem-solving skills
• Mature, meticulous, resourceful, organized and able to work independently
• Excellent team-player with the ability to work independently
• Be operationally ready for deployment.
• Well-groomed and professional disposition
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills