Summary of Job Responsibilities:

Service Management takes care of customer relations in Marina Bay Sands. You will play an important role in managing and building relationships with our guests. You will attend to customer feedback promptly and take actions to restore guest confidence. This involves working closely with various business units to establish the cause of customer concerns and address service gaps. In addition, you may participate in projects and initiatives to raise customer service standards.

Job Responsibilities:

• Manage guests feedback addressed to Marina Bay Sands
• Manage incidents/accidents which may take place on property
• Maintain documentation of guest feedback and provide prompt follow up
• Liaise with appropriate departments for investigations of feedback and complaints received
• Follow up with the appropriate department for corrective actions
• Any other duties as assigned

JOB REQUIREMENTS

Education

•      You should possess a good University Degree with at least 3 to 5 years’ relevant experience in customer service, hospitality/airline industry or equivalent

Certification

•      Certification in hospitality / tourism / customer relationship management related courses

Required Experience

• You must be service oriented and have an out-going personality.
• Able to build strong partnership with internal and external stakeholders
• You are also required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
• Candidates with 3 to 5 years’ working experience in customer service jobs or with work experience in the airline industry will have an advantage.
• You should have good verbal and written communication skills, presentation skills, people relationship and be a strong team player.
• Shiftwork hours and weekends involved

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.