• To ensure that the pool is well-stocked with sufficient towels for guest comfort.
• To manage the staffing of the pool so that a high level of service can be offered to all guests.
• To conduct checks that the appearance and cleanliness of the pool and the pool deck area are of a high standard.
• To liaise with external vendors for the purpose of coordinating and improving the operational readiness of the pool.
• To liaise with internal departments for the needs and requirements of the pool in order for operations to proceed smoothly.
• To train and groom staff regularly so that the staff are well-advised and have proper presentation in line with company policy.
• Conduct pre-shift line-up with staff and review all information pertinent to set up and service.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards, rectify any deficiencies with respective personnel.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Provide feedback to staff on their performance.
• To assist managers with scheduling as needed.
• To communicate to team members on departmental updates, issues and guest-related matters.
• Be conversant with all facets of SkyPark operations including fire safety and emergency related procedures.
• Attend to guest requests. In the event that the request is not directly related to his/her area of capacity, to forward the request on to the right department.
• Observe guests reactions and confer frequently with service staff to ensure guest satisfaction
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Adhere to departmental and organizational benchmarking standards.
• Perform administrative duties as requested such as filing of reports.
• Attend scheduled departmental meetings and daily briefings as required.
• Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies.
• Complete requisition to replenish shortages or additional items as needed and submit to Manager.
• Perform any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

• Minimum GCE O Level.
• Certificate in Hospitality Operations from a recognized institution is preferred.
• 1 to 2 years of experience in the same capacity.
• Excellent guest relations and communication skills.
• Fluent in English, knowledge of additional languages is an advantage.
• Candidates must have a good command of spoken and written English.
• Pays attention to details and have strong customer service skills.
• A team player who is organized and is able to work independently.
• Can motivate fellow team members to achieve shift targets.
• Well-groomed and professional disposition.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.