Job Responsibilities

• Work closely with Front-of-House team to support the day-to-day operations
• Upsell and promote chef recommendations and monthly specials to drive higher revenue for the outlet
• Cater to patrons’ F&B needs
• Contribute to the collective efforts to raise its Net Promoter Score for the year
• Interact with Casino patrons with the aim of delivering outstanding customer service
• Proactively solicit patron feedback to allow the outlet(s) to improve on its offerings and service
• Communicate with outlet(s) back-of-house team to ensure prompt preparation/replenishment of food during service and to streamline processes from the kitchen to the floor
• Gain greater confidence over the course of the internship in managing a small section/team during an operational shift
• Uphold high standards of hygiene, workplace safety and overall compliance with company policies, including dutifully tracking patron alcohol consumption in line with Responsible Service of Alcohol protocols
• Attend meetings, where needed to better understand the business relative to the roles of other internal stakeholders

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student and with the following requirements:
  • Aged 21 years and above 
  • Not under Exclusion Order (National Council on Problem Gambling)
  • Gambling Regulatory Authority (GRA) License will be apply for selected applicants to perform authorized duties within Casino.
• Internship should contribute to school graduation requirements

Competencies 

• A strong hospitality mindset with an inclination to serve
• Possess an open mind and a deep curiosity to learn
• Enjoys problem solving and can think out of the box in resolving problems and handling difficult situations
• Team-oriented approach to working with others
• Energetic and an excellent communicator
• Have a well-groomed, professional appearance
• Fluent in English and ideally Chinese. Knowledge of additional languages is advantageous, but not mandatory
• Aged 21 & above, willing to work in a smoking environment with 24-hour operating hours

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.