JOB SCOPE

General

• Support Associate Director/ Director to ensure all areas (primarily in marketing and operations) related to Marina Bay Sands’ loyalty program are well-coordinated and meticulously executed
• Support on-going marketing initiatives for Marina Bay Sands Loyalty Program
• Other projects and tasks as required by management

Marketing

• Coordinate program related changes to drive acquisition and retention, promote upward loyalty, incentivize reward earning and redemption.
• Coordinate and liaise collateral and media briefs, production and distribution with creative and media team
• Coordinate on scheduling and deployment of members communications
• Coordinate and implement campaigns, offers redemptions, benefits updates and Program refreshes under Marina Bay Sands Loyalty Programs, these include but not limited to:
  • Communicate with internal teams and external agencies to ensure all requirements, logistics, procedures and documentations are followed in a timely manner
  • Communicate with customers and handles enquiries professionally, and generate feedback on events and promotion to supervisors efficiently
  • Assist in collaterals development, reports and analysis of campaigns, offers, events and promotions.
  • Support and assist in planning of loyalty program events and promotions

JOB REQUIREMENTS

• Bachelor's degree holder related to Marketing or Business.
• Must be Bilingual, and fluent in reading, writing, speaking in English and other local language(s)
• Must be detail-oriented with strong inter-personal skills
• Must be a team player, and able to work in a fast-paced environment
• Experience in Loyalty Program Marketing and/or operations in casino will be a bonus.
• Outgoing, positive personality will be a bonus
• Excellent numeric skills, good knowledge in MS Word and Excel is preferred