Job Summary

The CX Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in Service & Processes. This is achieved through a razor-sharp focus on the Marina Bay Sands Service & Productivity Roadmap. The roadmap comprises of creating baseline measurements, pioneering Data Analytics use cases, incubating Innovative Technology and engaging everyone through Stakeholder Engagement.

We are seeking an energetic and forward-looking team player who is responsible for designing and developing workshops/program to drive process improvement initiatives arising out of these workshops and based on ad-hoc management requests.  The ideal candidate will play a pivotal role in leading, coaching and supporting the team in navigating through the continuous improvement initiatives, to achieve service excellence and process improvements

Job Responsibilities

• Develop and coordinate our continuous improvement program, ‘IGNITE’, within MBS to create awareness through training workshops, internal and external engagement, forums and learning visits.
• Creation of training content on continuous improvement tools and concepts (i.e. Lean, Six Sigma, Kaizen) for different platforms. (i.e. Online learning slides, face to face workshops)
• Lead the communication plan for the IGNITE program within MBS to promote and drive interest and grow participation for the various workshops/Forum/Visits.
• Actively seek out innovative ideas/technology to solve business problems or add value to Operations and positively impact service or productivity. This includes coordinating visits to evaluate new products and innovations in the market.
• To coordinate the planning and logistics of workshops, forums, learning visits.
• To conduct face to face training in a workshop environment or online environment in collaboration with the existing teams.
• To collect constructive feedback from workshops, forums and learning visits for continuous improvement via survey platforms.
• To cultivate change agents within MBS through on-going internal engagement via Facebook posts, activities, videos to accelerate creative thinking, problem solving and process improvements.
• Initiate, lead and partner various departments on process improvement projects in alignment with MBS’s vision and strategies. Leading them to a definite conclusion, ensure adherence to project/ launch timelines, project/launch visibility to the company or project stakeholders and showcase success stories.
• Coach functional and operational teams at every level on continuous improvement tools and concepts to improve the customer experience, optimize processes, streamline workflows, and sustain profitability

Job Requirements

Education & Certification

• Degree in Business or Hospitality Management (DACE certified is beneficial)

Experience

• Proven track record of facilitating leadership development programs.
• Ability to create, facilitate and present relevant contents in the workshop and to larger audience to drive continuous engagement. 
• Excellent writing and communication skills to effectively manage, collaborate, and share ideas with multiple stakeholders at various levels.

Competencies

• Ability to think creatively and see opportunities in every situation to propose and identify solutions.
• Self-starter who strives to add value to the team.
• Positive and pro-active team player who can manage different stakeholders to initiate and drive projects.
• Thrives under pressure in a fast-paced and dynamic environment with tight deadlines.
• Share our Company values of Passion, Creativity, Teamwork, Respect, and Integrity

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.