JOB SCOPE

• Reporting to the Manager & assists the Lead Engineer with the day to day operation of Telecom Services
• Create and optimize established processes used by the team and participate in regular process reviews
• Perform surveys and coverage walk-tests to collect and analyse 3G/4G/5G data
• Prepares mobile signal coverage heat map and detailed analysis report
• Manage Telco provider and its vendors in the maintenance and support of CAS and other related RF equipment
• Review and evaluate technical proposals from vendors
• Activate escalation procedures to key support partners as/when required in a timely manner
• Coordinate & participate in quarterly preventative maintenance activities for CAS and other telephony systems
• Provide reporting/metrics in relation to related Telecom system as/when required
• Participate in Disaster Recovery exercises annually
• Maintain service standards defined in OLA/SLA
• Ticket management (incident, service request & change) for Telecom systems queues
• Respond to incidents following the standard incident response procedure & assist with resolution
• Telecom equipment configuration & management
• Responsible for ensuring the timely process through which problems are controlled
• Follows established guidelines for escalating problems to the proper and/or more experienced personnel
• Be the lead in key Projects and Operational issues
• Maintain up to date Telecom System & Services documentation
• Perform additional Telecom related duties as assigned

JOB REQUIREMENTS

Education

• Degree in Telecommunications or related Technology curriculum preferred
• Equivalent experience within technical telecommunications field may be considered in lieu of a degree

Certification

• Certified Telecommunications Network Specialist (CTNS) certification preferred
• ITIL
• Other Radio/IP Telephony related certification would be a bonus

Required Experience

• Minimum 5 years of experience in supporting wireless telecommunication system
• Experience in 24x7 environment with on-call responsibilities
• Experience working in a high-pressure environment
• Experience supporting, maintaining and troubleshooting combined antenna system
• Experience in project management
• Understanding of Disaster Recovery and High Availability
• Experience in highly virtual environments
• Analytical, problem solving, organizational, and planning skills.

Skills & Abilities

• Proficient in using Nemo Handy handheld test tool and Nemo analyser
• Ability to interpret and analyse RF parameters
• Good working knowledge in RF/wireless system design and protocols
• Ability to read and interpret RF schematic and system block diagrams
• Ability to read and interpret building floor plan layouts
• Good written & oral communication skills
• Strong documentation and service management skills
• Ability to apply good organizational and problem solving skills and work well under pressure to meet deadlines
• Organized and detail-oriented
• Ability to demonstrate the following values in carrying out its duties: integrity, respect, passion, teamwork and creativity
• Able to walk at least three flights of stairs and climb ladders, good manual dexterity and vision
• Knowledge in using Site Master Cable and Antenna Analyser

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.