Job Responsibilities

Accomplish Day to Day Operations

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration for arriving and departure guests in accordance with the Service Quality Review standards.
• Up to date of internal promotions and be familiar with the local community and famous events in Singapore.
• Adapt to changes and ensure adherence to organizational operating procedures and service standards.
• Handle guests’ requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
• Handle guests’ challenges and feedback and escalate to higher management if necessary
• Be conversant with manual operations process during downtime of property management system.
• Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
• Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.

Perform Service and Operational Excellence

• Always demonstrate exceptional customer service to guests and fellow employees
• Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history

Apply Operational Risks

• Follow Marina Bay Sands Workplace Safety and Health Policy practices
• To comply with all MBS policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
• Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
• Respond to emergency situations.

Participate Employee Engagement

• Practice well-mannered and always groomed as per company standard
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student.
• Internship should contribute to school graduation requirements

Competencies 

• Proficient knowledge in Microsoft Office applications and Property Management System
• Having a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized, and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Good guest relation and problem-solving skills
• To be able and willing to work on rotating shifts including weekends and public holidays

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.