Job Responsibilities

Business Centre and Mail & Package Operations:

• Opening and closing of the Business Centre, Mail & Package Centre, and Mailroom.
• Manage meeting room bookings.
• Provide secretarial support.
• Manage courier shipments and consignments processing.
• Handle payment transactions.

MICE Service Centre:

• Handling general enquiries and existing counter services
• Provide directions to events within Marina Bay Sands, redirecting event enquiries to relevant departments.
• Handling of Lost & Found Items
• Issuing of concession coupons
• Issuing of Salto Cards
• Order taking of services for Exhibitions and Events
• Exhibitors order processing
• Closing of orders

Contractor Services:

• Main Contractor for Exhibition Services/ Miscellaneous Contractor Services
• Provide quotations to clients, inclusive of trade and public shows for organizers and exhibitors.
• Liaise with MICE Compliance team for floorplan and booth approval for all exhibition services.
• Liaise with internal teams to ensure BEO for payment is received before execution of services.
• Liaise with MICE Service Centre team to ensure that all payment for exhibitors is received before execution of services.
• Liaise with internal teams for the event schedules.
• Manage profit and loss of services provided and liaise with external vendors for service requirement.
• Plan and execute services according to the order requirement.

Logistics Business Services Workplace Safety and Health (WSH):

• Establish and observe WSH / fire safety compliance in MICE.
• Reporting of WSH / fire safety violations.
• Conduct monthly WSH training.
• Safety induction briefing for events in MICE.
• Support ISO45001 certification.
• Conduct quarterly fire drill

MICE Waste Management Ops:

• Manage cleaning, sanitizing and disinfection for events, exhibitions, trade shows and special events in Expo Halls and Ballrooms.
• Recycling and sustainability initiatives.
• Provision of skips and compactors for events.
• Support ISO20121 certification.

Logistics and MICE Service Ops:

• Hiring of equipment.
• On-site handling.
• Traffic management procedures.
• Vehicle entry permit via ServiceNow.
• Reporting and monitoring of structural defects/faults.
• Manning of loading/unloading dock.
• Manage lift holdings schedule for VIP/artistes.
• Attend to medical or non-medical cases within MICE.
• Assisting with difficult/intoxicated guests in MICE.
• Reporting of unusual happenings in MICE to SOC. Example: unattended bags, suspicious behavior in property, theft & fights.
• Briefing contractors to ensure all house rules are always adhered to.
• Handle various equipment.
• Perform administrative duties as requested.
• Prepare daily, weekly, and monthly reports.
• Process guests’ requests and in the event, if the request is not directly related to his/her area of capacity, the request must be owned and forwarded to the appropriate department.
• Attend scheduled departmental meetings and daily briefings as required.
• Contribute ideas to improving the operations of MICE - LBS.)

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student
• Internship must contribute to school graduation requirements

Competencies

• Excellent guest relations and communication skills.
• Fluent in English and any additional languages is an added advantage.
• Pays attention to details and has strong customer service skills.
• Able to work with minimum supervision.
• A team player and takes initiative to assist other Team Members when required.
• Well-groomed and professional disposition.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.