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Hotel Reservations Executive (Call Centre)

Apply now Job no: 496892
Work type: Full Time
Location: HarborFront Office
Categories: Call Center

JOB SCOPE

  • Help guests with planning and booking reservations for Integrated Resort products and services.
  • Understand guests’ needs and provide them with personalized solutions.
  • Be customer centric with internal and external guests via all communication channels.
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests.
  • Handle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.
  • Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
  • Up to date with hotel information of events/activities to provide accurate information in a timely manner.
  • Responsive to emergency situations in according to hotel guidelines.
  • Contribute to achieve individual and team KPIs.
  • Support other responsibilities that may be assigned from time to time.

JOB REQUIREMENTS

  • Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
  • Proficient in English; multilingual is strongly preferred.
  • Excellent communication skills, both verbal and written.
  • Polite and confident with a great deal of patience.
  • Customer centric attitude and work well under pressure.
  • Compose in handling complaints and emergencies.
  • Ability to multi-task and comfortable with applications and technology.
  • Rotational shifts including public holidays and overnight shifts, depending on operation needs.
  • High collaboration and adaptable to changes in a dynamic environment.
  • Mature, meticulous, resourceful, organized, and able to work independently.
  • Work is subjected to change to meet business/operational need.
  • Able to work in front of computer and sit for extended periods of time.
  • Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

 

Advertised: Singapore Standard Time
Applications close:

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