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Spa Therapist
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Other Operating
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Full Time
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| Prepare, clean and tidy spa premises and greet guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards requirement. |
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Manager, Service Management
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Hotel
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Full Time
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| Service Management takes care of customer relations in Marina Bay Sands. You will play an important role in managing and building relationships with our guests. You will attend to customer feedback promptly and take actions to restore guest confidence. This involves working closely with various business units to establish the cause of customer concerns and address service gaps. In addition, you may participate in projects and initiatives to raise customer service standards. |
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Assistant Manager, Customer Experience
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General & Admin
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Full Time
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| Supports the CX Manager in managing the customer survey platform to collect data on customer experience, measure overall customer satisfaction in real time, and yield insights that impacts business decisions. In addition, this role will also support in creating resort-wide service standards, managing the mystery shopper program and identify operational deficiencies that hinder a guest’s experience. |
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Concierge
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Hotel
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Full Time
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| Responsible to coordinate, introduces and process all Concierge related requests to ensure the highest level of service delivery for internal and external guests. |
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Guest Relations Officer
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Hotel
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Full Time
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| Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction. |
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WSH & Safety Management Executive / Senior Executive
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Property Operations
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Full Time
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| Responsible for ensuring the safety of the Team Members, contractors and guests by assessing risks, implementing action plans and ensuring the compliance to Global procedures and local regulations. Implement the WSH program in accordance with regulatory requirements and MBS WSH plan. He / She will also represent WSH to run and drive the day to day WSH operation in the property providing his / her expertise to the assigned stake holders.
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Guest Service Agent - Pools and Recreation
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Other Operating
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Full Time
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| Warmly welcome, engage and provide exceptional services to all guests visiting the Infinity Pool, ensuring an unforgettable experience. |
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Chef Concierge
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Hotel
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Full Time
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| Manage all aspect of Concierge operations to ensure that the team is functioning at its highest efficiency in accordance with the department’s operating procedures and standards. |
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Front Office Manager – Premium Services
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Hotel
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Full Time
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| Manage and direct the Premium Services team to provide personalized service to VIPs and suite paying guests. |
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Housekeeping Supervisor
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Hotel
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Full Time
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| To ensure specific rooms are ready and inspected for on day’s VIP and groups’ arrival by stipulated time and investigates complaints regarding housekeeping service and equipment and taking corrective action for service recovery. |