JOB SCOPE

Job Responsibilities

• To manage the Hotel and Casino Valet Cashier Counters
• To handle and process valet and selfpark related charges and transactions accurately and efficiently
• To submit accurate and relevant cashier-related paperwork for revenue audit purposes
• To provide level of service according to the departmental audit standards
• To provide information on valet and selfpark related queries
• To provide direction and guidance on general guest queries
• To work as a team to achieve the departmental KPIs of NPS and Audit scores
• To maintain operational equipment in working order and ensure supplies are sufficient to carry out duties
• To learn and support the team with any other operational and/or departmental duties when required
• To assist with any other assignments tasked by Valet Captains
• To monitor and report any anomalies to Valet Captains for immediate action

JOB REQUIREMENTS

• Knowledge of POS (Point of Sales) machine is an advantage
• Prior experience in a customer service environment or hospitality industry is an advantage
• Service and guest oriented
• Pleasant, polite and possess a positive attitude
• Responsible, proactive and takes initiative
• Able to work within a culturally diverse team
• Able to communicate fluently in English
• Able to perform shift duties including night shift, and work on weekends and Public Holidays
• Able to work under pressure and in a fast-paced environment
• Able to stand long hours and work outdoors with expected humidity condition
• Possess basic knowledge of Singapore attractions and places of interest

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.