JOB SCOPE

Perfect for candidates starting a career in the world of luxury hospitality, members of Marina Bay Sands Butler Services Team offer contemporary ultra-luxurious butler service with a strong commitment to create unforgettable memories for our very important guests within the Marina Bay Sands.

The new hire will be expertly trained to carry out tasks to highest standards in a dynamic environment to become a one-stop service for the VIP guests within the Hotel. The new hire will learn how to anticipate guests’ needs, acquire an attention to detail, to personalize interactions and applying creativity to craft unforgettable experiences for our guests. The main duties of the Butler include but are not limited to preparing VIP suites and rooms for arrival, be available for in-stay and departure arrangements as well as execute tasks typically carried out by departments such as Front Office, Concierge, In-room Dining, Housekeeping and Customer Service.

Members of the Butler Services team perform their duties with utmost integrity and purpose to delight our VIP guests and create unforgettable memories in ultra-luxurious settings.

Job Responsibilities

1. Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet, escort guest within and off premises and provide a fond farewell within set service standards and standard operating procedures.
2. Personalize service by anticipating guest needs, remembering and recording guest preferences, respond promptly to requests according to service standards and always ensure guest satisfaction.
3. Collaborate with housekeeping to ensure perfect cleanliness and orderliness of butler suites, ensure assist setting up suites, daily amenity arrangements, equipment are in good working condition.
4. Collaborate with in-room dining service
5. Respond to guest requests and answer queries; able to do quick research if answer is not readily available, liaise with other relevant departments.
6. Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed.
7. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries etc.
8. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings.
9. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
10. Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.

2. Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees.
2. Handle guest’s negative feedback and challenges efficiently, report to manager for any necessary follow up and documentation.
3. Collect and update guest personal preferences, practices, and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system.
4. Recommend new ideas to enhance guest experience and revenue generation.
5. Update services and identify potential challenges based on Guest experience.

3. Apply Operational Risks Aversion

1. Follow Marina Bay Sands Workplace Safety and Health Policy practices.
2. To comply with all MBS policies and guidelines.
3. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
4. Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
5. Respond to emergency situations

4. Participate Employee Engagement

1. Practice well-mannered behavior and grooming according to company standards.
2. Embrace OneMBS culture.
3. Self – motivation for continuous learning and development.

5. Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Carry out administrative duties.
3. Contribute ideas in support of the company vision, mission, value, and guiding principles.
4. Active involvement in Sands Care and sustainability programs.
5. Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education

• Minimum GCE O Level.
• Diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage.

Required Experience

• Perfect for candidates starting a career in the world of luxury hospitality
• Some experience in hospitality or retail is an advantage

Competencies

• Having a good command of spoken and written English, any additional language is an advantage
• Strong customer service skills, paying attention to details
• Mature, meticulous, resourceful, organized, and able to work independently and under pressure
• A team player taking initiative to assist other Team Members when required
• Impeccable follow-through; and “Can Do” attitude
• Be ready to work every day and every shift
• Good guest relation and problem-solving skills
• Good planning and execution skills
• Capable to use Microsoft Office applications and presentation skills

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.