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Guest Service Agent - Atrium Shop

Apply now Job no: 498184
Work type: Full Time
Location: Marina Bay Sands
Categories: Retail

We are looking for a dynamic, team player and customer-focused individual to fill the position of a Retail Sales Assistant to help our customers identify and purchase products that they desire. The duties will include selling, restocking and merchandising at in-store level. Our goal is to provide high class customer service and contribute to the company’s growth and revenue through sales maximization.



  • Ensure high-level of guest satisfaction through excellent sales service
  • Build product trust with guests
  • Ascertain guest needs, provide assistance and accurate description of product features, pricing and benefits
  • Upsell souvenirs
  • To apply OneMBS values in daily work
  • Cashiering duties – process POS (point-of-sale) payments via cash, credit cards, room charge, vouchers or Sands Rewards Cards
  • Maintain inventory and minimize spoilages or loss
  • Comply with inventory control procedures
  • Maintain store cleanliness and visual appearance in high standards
  • Able to work in both indoor and outdoor environment
  • Welcome and greet guests
  • Follow all company policies and procedures
  • Handle customer complaints or escalate to management when required



  • Proven work experience with as a Retail Sales Associate, Sales Representative or similar roles role
  • Possess a genuine interest in developing a career in Retail
  • Hands-on experience with POS transactions
  • Good command of English - verbal & and written. Bilingual is a plus point.
  • Basic numeracy skills
  • Presentable and well groomed
  • Possess good interpersonal communication skills, enthusiastic and energetic personality with customer service focus
  • Required to do shift work and work on weekends
  • Required to do overtime when necessary
  • Required to be located at all the different Marina Bay Sands Retail outlets as rostered


You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

It is the Company’s preference to hire individuals who are fully vaccinated. If you are not fully vaccinated but have:

  • Begun the vaccination process and are awaiting the 2nd/3rd vaccination appointment, or are within the 14 day period prior to being classified as fully vaccinated; or
  • Are certified to be medically ineligible for vaccination against COVID-19 by a medical professional;

Please present proof of the above. Your understanding and support is much appreciated.

Advertised: Singapore Standard Time
Applications close:

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