Calling all ITE graduates!

Kick-start your Hospitality career at Marina Bay Sands and pursue a Work-Study Diploma at the same time.

The Work-Study Programme provides fresh graduates with an opportunity to deepen their skills and knowledge, and gain first-hand working experience.
Visit https://www.skillsfuture.gov.sg/workstudy for more information on the SkillsFuture Work-Study Programme.

JOB SCOPE

Summary of Job Responsibilities

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence, and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position.  Butler role also serve as a personal assistant with proficient computer skills, a Concierge who is eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duty of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to delight our VIP Guests and create unforgettable memories in most luxurious way.

Job Responsibilities

1. Accomplish Day to Day Operations

1. Assist in performing VIP Guest meet and greet, escort guest within premises and farewell process according to the service standards.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings.
3. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
4. Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
5. Perform Butler personalized service by remembering guest preferences, anticipating guest needs, respond promptly, according to service standards and always ensure guest satisfaction.
6. Responsible of cleanliness and orderliness of butler suites, ensure with complete suites set-up, daily amenity arrangements, equipment are in good working condition.
7. Assist in-room dining service
8. Respond to guest requests and answer queries; able to do quick research if answer is not readily available, liaise with other relevant department and act professionally according to services standards.
9. Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed
10. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries, and packages

2. Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees.
2. Handle guest’s negative feedback and challenges efficiently, report to manager for any necessary follow up and documentation.
3. Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system.

3. Apply Operational Risks

1. Follow Marina Bay Sands Workplace Safety and Health Policy practices.
2. To comply with all MBS policies and guidelines.
3. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
4. Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
5. Respond to emergency situations

4. Participate Employee Engagement

1. Practice well-mannered behavior and groom yourself according to company standards.
2. Embrace OneMBS culture.
3. Self – motivation for continuous learning and development.

5. Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Contribute ideas in support of the company vision, mission, value, and guiding principles.
3. Active involvement in Sands Care and sustainability programs.
4. Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education & Certification

• Singapore Citizen or Permanent Resident who have graduated from ITE within the last 5 years

Competencies

• Capable to use Microsoft Office applications and presentation skills
• Having a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized, and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Good guest relation and problem-solving skills
• Good planning and execution skills

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.