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Manager - Sweetspot Express

Apply now Job no: 497583
Work type: Full Time
Location: Marina Bay Sands
Categories: Front Of House

Job Scope

  • Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
  • Ensure all cashiering procedures are processed in compliance with accounting standards.
  • Monitor and minimize wastage of consumables and maintain labor productivity ratios
  • On a regular basis, inspect cafe set-ups; check for cleanliness, neatness of the cafe environment, ensuring compliance with standards of cleanliness and order.
  • Anticipate heavy business times and organize procedures to handle extended waiting lines.
  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
  • Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
  • Manages Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
  • Responsible for coordinating training of all staff as needed.
  • Coordinates inventories and orders food and beverage products, supplies and equipment as needed.
  • Maintains guest profiles daily and takes appropriate actions as necessary.
  • Holds daily pre-shift meetings and departmental meetings as needed.
  • Participate in the recruitment of team members with the collaboration of HR and ensure that the appropriate number of team members are recruited in accordance with the Department’s manning guideline
  • Familiarize with all existing Marina Bay Sands business processes to understand the operating environment and thereby, establish all required business processes that are customer-centric and appropriate for Marina Bay Sands environment
  • Work with Training Department in establishing the appropriate training programs and ensure they are executed in a timely manner
  • Define all the required Key Performance Indicators critical to the operation and ensure that a mechanism is established to track, monitor and review
  • Instill in the minds of all potential candidates that Marina Bay Sands is the employer of choice
  • Review menus and determine food, labor, overhead costs.
  • Review menu listings / pricing for café operations.
  • Devise training programs which will enable the department to attain quality goals
  • Devise and establish training session for both Point of Sale (POS)
  • Compile 12 months Calendar of Events & Promotions in conjunction with seasons, holidays and special occasions such as valentines, Mother’s Day, Mid-Autumn Festival, etc.
  • Support the objectives of the F&B division through diligent and proactive management of all food and beverage services offered at the Restaurant
  • Supervise, mentor, train, schedule and evaluate all Team Members
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction
  • Overall management of Sweetspot Express
  • Manage assigned operational functions within the department consistent with the strategic plan and vision for the departments and the F&B division
  • Maintain team member files.
  • Responsible for maintaining and coordinating reviews, discipline and other records
  • Approve the schedule for all Team Members in line with service requirements 
  • Responsible for coordinating training of all Team Members as required to ensure excellent product knowledge and service skills for cafe operations
  • Coordinate inventories and purchasing of food and beverage products, supplies and equipment as needed.
  • Hold daily pre-shift meetings, shift lead meetings and departmental meetings as needed.
  • Organize special events as needed within the department operation
  • Responsible for following up on team member surveys to ensure positive results.
  • Gather and distribute all forecast information to properly staff team members.
  • Develop and practice all aspects of Service Culture Standards. Ensure team members are held accountable to exercising standards daily.
  • Work with Team Members to formulate new promotional ideas that would have a positive impact on the Team Members Experience.
  • Formulate and implement an ongoing up selling program for all Team Members with benchmarks and individual performance targets to stimulate completion between Team Members.
  • Review operating results with the team and identify opportunities to improve performance
  • Ensure all procedures are in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios
  • Establish and monitor a Guest Preference & Recognition program to ensure customer total satisfaction and WOW factors on each visit.
  • Assume a “hands-on” role when the situation calls for it and make one self-available and visible during meal periods for guest interaction and loyalty building.

Job Requirements

  • Minimum 3 years’ experience in a large-scale Café/ Restaurant Operation, as a Department Head. Preferably a hotel café/ restaurant. The candidate should possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
  • Enjoys problem solving and can think outside-the-box in difficult situations.
  • Team oriented approach to management with a mindset of open communications.
  • Capable of building and managing relationships with multiple departments as well as key customers.
  • Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
  • Have a well-groomed, professional appearance.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

It is the Company’s preference to hire individuals who are fully vaccinated. If you are not fully vaccinated but have:

  • Begun the vaccination process and are awaiting the 2nd/3rd vaccination appointment, or are within the 14 day period prior to being classified as fully vaccinated; or
  • Are certified to be medically ineligible for vaccination against COVID-19 by a medical professional;

Please present proof of the above. Your understanding and support is much appreciated.

Advertised: Singapore Standard Time
Applications close:

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