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Guest Service Executive - Call Center, Express Service

Apply now Job no: 497445
Work type: Full Time
Location: HarborFront Office
Categories: Call Center

JOB SCOPE

  • Be customer centric with internal and external guests via all communication channels.
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests.
  • Tackle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.
  • Apply logic in guests challenges and proactively offer/discuss resolution with a Manager on Duty.
  • Up-to-date with hotel information of events/activities to provide accurate information in a timely manner.
  • Responsive to emergency situations in according to hotel guidelines.
  • Contribute to achieve individual and team KPIs.
  • Support other responsibilities that may be assigned from time to time.

 

JOB REQUIREMENTS

  • Minimally GCE ‘O’ Level, Nitec or higher.
  • Customer centric attitude and work well under pressure.
  • Compose in handling complaints and emergencies.
  • Ability to multi-task and comfortable with applications and technology.
  • Excellent telephone etiquette.
  • Effective communication skills, both verbal and written.
  • Rotational shifts including public holidays and overnight shifts, depending on operation needs.
  • High collaboration and adaptable to changes in a dynamic environment.
  • Mature, meticulous, resourceful, organized and able to work independently.
  • Work is subjected to change to meet business/operational need.
  • Able to work in front of computer and sit for extended periods of time.

 

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

 

It is the Company’s preference to hire individuals who are fully vaccinated. If you are not fully vaccinated but have:

  • Begun the vaccination process and are awaiting the 2nd/3rd vaccination appointment, or are within the 14 day period prior to being classified as fully vaccinated; or
  • Are certified to be medically ineligible for vaccination against COVID-19 by a medical professional;

Please present proof of the above. Your understanding and support is much appreciated.

Advertised: Singapore Standard Time
Applications close:

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