JOB SCOPE

• Attend to guests upon their arrival at the entrances handling their inquiries and responding to their needs.
• Manage the queue at the entrance by directing the guests to the different designated queues and interact with the guests during the wait to enhance guest experience.
• Handles luggage for both arriving and departing guests, inclusive of proper handling, tagging and delivering of luggage.
• Rotated to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure guest’s arrival and departure experience is seamless.
• Delivers incoming items to the guestrooms at the request of Guest Services dispatcher/supervisor/captain or/and guests.
• Maintains the luggage room and luggage trolleys. This involves properly stacking of baggage in luggage room, polishing of trolleys and maintaining a hazard-free environment.
• Handles baggage-related requests such as long-term/short-term storage, luggage repair and etc.
• Sorts and delivers the requested daily newspapers to all VIP rooms, suites and scheduled rooms.
• Work closely with other departments to provide unforgettable memories for our guests.
• Perform any other duties and responsibilities as and when assigned by the Management.

JOB REQUIREMENT

• Prior experience in the same capacity is an advantage.
• Minimum secondary education.
• Excellent guest relations, and communication skills.
• Candidates must have a fair command of spoken and written English.
• Well-groomed and professional disposition.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.